Last updated: 15 September 2026
Who is responsible?
TELP s.r.o., Mokrá Lhota 95, 257 51 Bystřice, Czechia, company ID 26210380, is the controller of personal information used for its enquiries and orders. Contact: [email protected].
Information you provide
When you email us, we receive the information in your message, which may include your name, email address, telephone number, company, delivery address, requested items and correspondence.
The website’s forms prepare an email on your device. Form contents are not submitted to a website database. They reach us when you send the email through your email provider. Please do not include card details, passwords or unnecessary sensitive information.
Why we use it
We use enquiry and order details to take steps at your request before entering a contract and to perform a contract (Article 6(1)(b) GDPR). Accounting records are processed to meet legal obligations (Article 6(1)(c)). Necessary security and claim-handling information is processed for our legitimate interests in protecting systems and resolving disputes (Article 6(1)(f)). We do not use these forms to subscribe you to marketing.
Technical information and cookies
The web server or hosting provider may process IP addresses, request times, requested pages and browser information to deliver and secure the website. This catalogue does not set tracking cookies, load advertising pixels, use analytics or embed external fonts. Product photos are served from this website.
External links and your email provider have their own privacy policies. They are only contacted when you choose to follow a link or send an email.
Who may receive information?
Where necessary, information may be handled by our hosting and email service providers, accountants, delivery providers, banks and authorities entitled to receive it. We share only what is needed for the relevant purpose. Where a provider processes data outside the EEA, legally required transfer safeguards must be used.
Retention
We retain correspondence while needed to handle the enquiry, order or related claims. Accounting and tax records are kept for the periods required by applicable law. Other data is deleted or anonymised when it is no longer needed.
Your rights
Depending on the applicable conditions, you can request access, correction, erasure, restriction, portability or object to processing. Contact us using the email above. You may also complain to the Czech Office for Personal Data Protection or your competent supervisory authority.